Shipping & Return Policy
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
Standard and expedited orders will be processed for shipping within 1-2 business days. We do not process orders on weekends or holidays. Orders placed after 2:00 P.M. EST will not be processed for shipping until the following business day.
Dermal Fitness is delighted to provide free shipping on all orders $49 and up, and $4.95 flat rate standard shipping on all other orders.
Standard Shipping: $4.95 flat rate
Standard Shipping delivery typically occurs between 3–7 days after your order is processed and will arrive via USPS.
UPS Expedited 2nd day Air: $39
Delivery is typically two business days after your order is processed.
UPS Next Day Air: $50
Delivery is typically the next business day after your order is processed.
When your order ships from our facility, you will receive an email containing tracking information for your order directly from a third party shipping carrier (usually USPS or UPS). Please note that some carriers may not provide tracking information for up to 24 business hours after your order has shipped.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your package was damaged during shipment, save the box and merchandise and notify us immediately at firstname.lastname@example.org. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
Exchanges & Returns:
If for any reason you are not satisfied with your Dermal Fitness purchase, we will be happy to complete an exchange or refund. Simply complete the Return Authorization Form and return the merchandise within 30 days of receipt of your purchase. Please note that Shipping & Handling fees are not refundable.
Any Dermal Fitness products purchased at one of our retail partners must be returned to that retail partner. Only products ordered from dermalfitness.com may be returned to Dermal Fitness using the Return Authorization Form.